Shipping & Returns
Thank you for visiting and shopping at Kimbo Online Store.​ Following are the terms and conditions that constitute our Shipping Policy.
International Shipping Policy
Shipment processing time
International orders are shipped in 48 hours after we receive the order from the supplier. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We ship by FedEx Economy which takes 7-10 business days or UPS Savers which takes 4-8 business days. Our team are the ones that packages your products when it arrives at the warehouse then sends it out to the courier.
International Shipment Policy
Kimbo Express Delivery $20, applicable for Electronics. Estimated Delivery 7-12 Business Days Globally. Any orders placed are bought from the supplier and shipped to the customer. We are not responsible if there are delays by the supplier to receive your order. Delays can happen so please do expect.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kimbo Online Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Only customers from Seychelles will be covered taxes, clearing and handling.
Damages
Kimbo Online Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.
Disclaimer: Legal information is not legal advice. ​Read the disclaimer​.
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Refund Policy
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All Sales are FINAL, which means if the shipment has left our warehouse you cannot ask for a refund and deposit or full payment will not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@kimbostore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kimbostore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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