Help Center

You can be assured that shopping with Kimbo Online Store is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. You can be assured that shopping with Kimbo Online Store is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. IS IT SAFE TO ORDER ON KIMBO ONLINE STORE?

All orders that has been done on our website or through our local agents will be cover taxes, clearing and delivering. This is only applicable for Seychellois Residents or Residents living in Seychelles. Unfortunately Kimbo Online Store is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Kimbo Online Store. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Unfortunately we are unable to cancel or amend orders right now due to the speed we order your items and fullfil your orders. If you still want to cancel your order contact us right away so we can try and cancel the order with the supplier on time.

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you haven’t received all of your items please contact us within 14 days.

We’ve got you covered! We accept the following payment methods: Visa Visa Debit Solo Maestro Electron Paypal Klarna Clearpay You can be assured that shopping with Kimbo Online Store is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

You can be assured that shopping with Kimbo Online Store is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@kimbostore.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info: Your name Your order number Product name & code (this can be found on your order confirmation email) Picture of the fault / incorrect item